Support by ADF

Support by ADF

We provide support for SAS products and solutions

Support by ADF offers individual approach to the customer supported by the knowledge and experience of our experts and a wide range of services.

We make sure customers that use SAS tools are satisfied

Our experts have more than 20 years of experience with data analytics and SAS products. And our new Support by ADF service builds on that extensive industry experience. The service provides comprehensive support not only for SAS products, but also for the entire ecosystem where these products are implemented. Thanks to our joint efforts, we have managed to become one of only 85 companies worldwide that can boast the SAS Gold Partner status.

We build long-term relationships with our clients, support them and assist with their SAS products. When a client purchases an SAS solution, our services will ensure its long-term reliability and operability without unexpected downtime. We guarantee that SAS products will be not only fully functional and up-to-date, but also secure.

We know from experience that organizations invest in powerful solutions, but they do not know how to maintain and optimize them to leverage their full potential. In such cases, the life cycle is usually only 4 to 5 years. We can protect your investment and extend its life to 7-15 years with updates and regular maintenance. The cost of the Support by ADF service will be significantly lower over the solution’s life span than a resource-intensive implementation and integration of a new system.


Comprehensive support

Support by ADF provides full application support, individual approach to employee training, unique know-how, and coverage of staff shortages. Our experts will help you manage SAS systems on a daily basis, from Campaign Management to Real Time Decision Manager to Visual Investigator in the financial sector. We are no stranger to replicating complex deployments on our infrastructure. We support solutions on both SAS 9.4 and SAS Viya platforms. To provide truly all-round services, we support also databases (SQL Server, Oracle, Teradata, PostgreSQL etc.) and other auxiliary technologies, as well as various operating systems and messaging platforms.


Customer line
Doba poskytování podpory 8 hours* 12 hours** 24/7
Response time as defined in the SLA as defined in the SLA max 30 minutes
Response time for critical requirements as defined in the SLA as defined in the SLA 24 hod
Healthcheck / Backlog
On-site support

*v pracovní době 9:00 – 17:00, **dle domluvy

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